Privacy Policy

Conexão Oiapoque is a digital platform for information, services and connection between users, residents, visitors, local merchants and service providers.

For questions, requests or to exercise your privacy rights, please contact us through our official channel:

• WhatsApp:+55 (96) 9139-4005

Once a legal entity is formally responsible for the operation of the platform, its business details and the data protection officer's channel may be added to or updated in this section.

We process only the data necessary for the purposes described in this Policy, according to the features you use.

Data may be used to:

1. create, authenticate and maintain the user account;
2. preserve the user's session and preferences;
3. provide the local guide, community, marketplace, delivery and other features;
4. display profiles, businesses, products, events and local information;
5. process and track orders, payments, pickups and deliveries;
6. send operational notifications, order alerts, security, support and preference-based messages chosen by the user;
7. enable communication with merchants, service providers and the support team when needed for a request;
8. store and display user-created content according to the feature used;
9. perform internal analyses of usage, performance, reach and platform stability;
10. detect abuse, prevent fraud, protect accounts and maintain service security;
11. handle user requests and exercise rights;
12. comply with legal and regulatory obligations and decisions of competent authorities.

Any communications about news, events or local content will be sent according to the preferences available in the product and can be turned off where the feature offers that option. Conexão Oiapoque does not use data from other apps or websites to create targeted advertising for the user.

Conexão Oiapoque may perform its own analyses of platform usage, such as access counts, visited routes, device type, performance and interactions with notifications. These analyses serve to understand how the product works, identify problems and plan improvements.

This does not mean cross-company tracking. We do not use the IDFA or any other identifier to link the user's activity within Conexão Oiapoque to data collected by other companies for targeted advertising, advertising measurement or retargeting profiles. We also do not share user or device data with data brokers for those purposes.

In the native experience for iPhone and iPad:

• we do not track users across third-party apps or websites;
• we do not use the IDFA for advertising;
• we do not share data with advertising networks for retargeting;
• we do not share data with data brokers for advertising or ad measurement;
• we do not display an App Tracking Transparency prompt because we do not perform tracking subject to that authorization;
• we may use local and session storage for authentication, preferences, notifications and technical operation;
• the website's cookie consent screen is not displayed in the native experience.

The native iOS/iPadOS app also does not contain the route, icon, text, menu or purchase flow of /anuncie-no-guia. Contracts or commercial contacts for local advertising, when they exist, are handled outside the app, through external or local channels, and do not constitute a consumer subscription nor unlock digital content in the app.

On the website, we may use cookies, local storage, session storage and similar technologies to:

• preserve authentication sessions;
• remember preferences;
• control consent and permission state;
• operate web notifications;
• keep essential platform features;
• perform internal navigation and performance analyses.

Users can configure their browser to block or remove cookies and local data. Some features, such as authentication and preferences, may stop working correctly.

These technologies are not used by Conexão Oiapoque to track users across third-party apps or websites for targeted advertising.

We do not sell personal data. We may share only the data necessary for the purposes of this Policy, in the following situations:

• with merchants and service providers involved in an order, delivery, pickup or customer service;
• with infrastructure, hosting, database, authentication and storage providers;
• with OneSignal, to operate push notifications;
• with payment processors, such as Woovi, when necessary for a transaction;
• with social login providers, when the user chooses Google or Apple;
• with support, security, communication and technical maintenance providers;
• with public authorities, when there is a legal obligation or a valid order;
• to protect rights, accounts, users and the security of the platform.

Service providers must process the data according to the contracted purposes and applicable obligations. We do not authorize the use of Conexão Oiapoque data for cross-app or cross-site behavioral advertising.

Content published by users as public, including reviews, comments, posts, usernames and associated photos, may be viewed by other users according to the feature and visibility settings.

The platform may contain links to third-party websites, apps or services, including social networks, maps, carriers, payment processors and official apps. When opening an external service, the user becomes subject to that third party's privacy policy and terms.

We do not control the privacy practices of external services and recommend that users review their respective policies before providing data.

We adopt reasonable technical and administrative measures to protect data against unauthorized access, loss, alteration, disclosure or destruction. These measures include access controls, authentication, encryption in transit, and maintenance and security procedures.

No system is completely immune to risks. Users must also protect their credentials and immediately report any suspicion of unauthorized access.

Some essential technology and service providers may store or process data in Brazil or in other countries. When this occurs, we seek to use providers suitable for the purposes of the service and to apply measures compatible with applicable legislation.

We keep data for the period necessary to fulfill the purposes of this Policy, maintain the service, handle requests, resolve disputes, prevent fraud and comply with legal or regulatory obligations.

Account and profile data are kept while the account is active, except where legal retention is required. Order, payment and delivery data may be kept for the period necessary to evidence the transaction, customer service, accounting, fraud prevention and compliance with legal obligations.

Technical and navigation data may be kept for shorter periods, according to their purpose of security, support and internal analysis.

Users can start permanent deletion directly in the app at:

Profile → Edit profile → Delete my account

To prevent accidental deletions, the user must confirm the operation by typing EXCLUIR.

After confirmation, the process may remove the authentication account, personal profile data, avatar, addresses, preferences, push data, associated content and other data linked to the account, according to technical availability and legal retention obligations.

The session is ended and the deleted account can no longer be used to sign in. Information that must be kept due to legal obligation, security, fraud prevention or defense of rights will be retained only for the necessary period and, where possible, dissociated or restricted.

Under the LGPD, data subjects may request, where applicable:

• confirmation that processing exists;
• access to data;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary data or data processed in non-compliance;
• portability, subject to commercial and industrial secrets and applicable regulation;
• information about sharing;
• information about the possibility of not providing consent and its consequences;
• withdrawal of consent, where processing is based on it;
• review of automated decisions, where applicable;
• objection to processing, where applicable.

To request assistance, use the contact channel indicated in this Policy. We may request additional information to confirm the requester's identity and protect the account against fraud.

The platform is not directed to persons under 18 and does not intentionally collect data from minors. If we identify improper collection, we will take reasonable measures to delete the data, observing applicable legal obligations.

We may update this Policy to reflect changes in the platform, its features, service providers or legislation. The current version will be published on this page with its respective update date.

When a change requires specific communication or new consent, we will take the applicable measures before starting the new form of processing.

For questions, requests or to exercise rights related to this Privacy Policy:

• WhatsApp:+55 (96) 9139-4005

When contacting us, describe your request clearly and do not send passwords, authentication codes or complete banking details.